Refund policy

RETURN AND REFUND POLICY

At Rev Glow, we want you to feel confident in your purchase. You may request a return within 90 days after your order is delivered.

RETURN ELIGIBILITY
To qualify for a return, the product must be in its original condition, with its packaging and included accessories. You may open and inspect the product, but items showing misuse, unauthorized modification, excessive wear, or customer-caused damage may be refused. Proof of purchase is required.

STARTING A RETURN
Before sending anything back, contact us through the contact page at getrevglow.shop or email hookedclub2@use.startmail.com. Include your order number and the reason for the request. If the item arrived damaged, defective, or incorrect, include clear photos of the product and shipping packaging. Returns sent without prior authorization may not be accepted. The approved return address may differ from our business address.

RETURN SHIPPING
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, or applicable law requires otherwise. Use a trackable shipping service and retain the receipt. Original shipping charges are non-refundable except when required by law or when the return results from our error.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order promptly after delivery. Contact us as soon as possible if the item is damaged, defective, or incorrect so we can evaluate the issue and provide an appropriate replacement, refund, or other remedy.

NON-RETURNABLE ITEMS
We cannot accept gift cards, products damaged through misuse or unauthorized alteration, or returns requested more than 90 days after delivery. Statutory consumer rights remain unaffected.

EXCHANGES
The fastest way to receive a different item is to complete the approved return and place a new order. If we sent an incorrect or defective item, contact us before placing another order.

REFUNDS
We will notify you after receiving and inspecting the return. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or card issuer may require additional processing time. If more than 15 business days have passed since approval, contact us.

ORDER CANCELLATIONS
Orders may be canceled within 15 minutes after they are placed. Contact us immediately. Cancellation is not guaranteed after processing or fulfillment begins. If we cannot ship within the promised timeframe, we will provide a revised estimate and any cancellation or refund rights required by applicable law.

This policy does not limit rights that cannot be waived under applicable consumer-protection laws.